MarketPlaces Conditions

General conditions for our stores in the marketplaces, hereinafter called STORE, which may or may not be directed by our company, these conditions being valid for each of them.

1- Conditions of sale:

Most of our products are brand new (unless otherwise specified in the advertisement) and come with everything necessary for use and/or installation. Another part of the products are reconditioned or restored and this will always be reported within each advertisement. Refurbished products also have everything necessary for their operation and a warranty.

The warranty on all our new products is 2 years from receipt of the product. For any type of procedure, it is essential that proof of purchase be kept. The first year the warranty is granted by the manufacturer, which STORE is in charge of managing. The warranty for refurbished products is 1 year.

Certain products such as car radios or vehicle accessories require installation by a qualified person. Incorrect installation can cause irreversible damage to the product, in this case the warranty DOES NOT COVER the damage.

We are distributors, we do not know the installation types of some devices. We recommend that if you have questions you go to a qualified installer.

Please read all points of the conditions of sale carefully. Buying online is a binding contract, if you have any questions it is recommended that you contact us before making any purchase.

2- Binding contract:

When you make a purchase in STORE, we will send you an email confirming your order which includes your details. When you place an order destined for the United Kingdom, Germany, France, Italy or Spain, legal ownership of the goods passes upon delivery of the product to you.

3- Prices and availability of products:

We include information on the website about the availability of the products we sell, detailing it on the information page for each product. It is not possible for us to provide more precise information about the availability of a product beyond what we display on the product information page or elsewhere on the website. Please note that estimated shipping times are estimates only. These are not guaranteed delivery times and, therefore, cannot be taken for granted. When we process your order, we will inform you by email if any of the products included in your order are not available.

Despite our efforts to prevent this, a small number of the thousands of products included in our catalog show prices that are not correct. However, you can rely on us to verify item prices with each shipment of an order. If a product’s correct price is lower than that shown on the website, we will charge you the lower price and ship the product. If the correct price of a product is higher than that shown on the page, we may, at our discretion, either contact you before dispatch of the order so that you can give us new instructions, or cancel your order. and communicate said cancellation.

All prices in stores managed by GREEN TOWER INVESTMENT LIMITED include Hong Kong VAT-VAT, which is 0%, unless otherwise indicated.

If the client decides to make the purchase, whether as an individual, company or self-employed, they accept that the prices indicated in our offers do not include VAT corresponding to their country. As this is an intra-community transaction, the invoice will show 0% VAT collected by our company. and it will only have warranty effects. We cannot change these tax conditions for the benefit of any client, as this would not be permitted.

It is the customer’s duty to review these tax conditions prior to the purchase, consult in case of doubt and, failing that, not proceed. If after receiving the order you decide to return it for this reason, the customer must assume all shipping and insurance costs for the return, being the same conditions as for a return due to withdrawal.

Despite our efforts to avoid this, a small number of the thousands of products included in our catalog show delivery times that sometimes cannot be met. However, you can trust that we will check the availability of your purchased products and will notify you if delivery is not possible.

4- Electronic communications:

Every time you access STORE or send us an email, you will be communicating with us electronically. We will contact you by email or by posting notices on our website. For the purposes of this agreement, you are consenting to receive communications from us electronically, and you understand that all agreements, notices and other notifications that we send to you electronically satisfy the same legal requirements as if such communications were in writing.

As a company policy, all emails received through our contact emails are responded to in less than 24 hours. We recommend customers check their spam folder before resorting to complaining of a lack of response from us.

This does not affect your legal rights.

5- Losses:

To the extent permitted by applicable law we will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, capital gains or unnecessary expenses) or any other indirect or consequential loss arising from delays. on deliveries, return periods or warranty use period. Likewise, TIENDA is exempt from any loss of data due to the repair of a unit. In this case, the client is responsible for having made a prior backup copy of what they deem appropriate.

6- Modification of the service or variation of the conditions:

We reserve the right to make changes to our website, our policies, and these Conditions of Use and Sale in a visible way on the Site, at any time. You will be subject to the policies and Conditions of Use and Sale in force at the time you use the website or place an order with us, unless, by law or at the request of public authorities, a change must be made in such policies or these conditions (in which case, they would apply to orders you have previously placed). If any of these conditions is invalid, void or unenforceable for any reason, that condition will be severed and will not affect the validity or applicability of the remaining conditions.

7- Events beyond our reasonable control:

We will not be liable for any delay or failure to perform our obligations under these conditions if these are due to events beyond our reasonable control. This does not affect your legal rights.

8- Resignation:

If you fail to comply with these conditions and we do not take any action at the time, we may use our rights and remedies in any other situation where you breach these conditions.

9- Applicable law and jurisdiction:

These conditions will be governed and interpreted in accordance with the electronic commerce laws of the European Community and International. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the district courts of the City of Hong Kong.

10- Our data:

STORE is a trading name of Green Tower Investment Limited

Company Number: 2789708

Registered, on 21 January 2019

31/F., Chinachem Century Tower, 178 Gloucester Road, Wanchai, Hong Kong

PARTICULAR CONDITIONS OF MARKETPLACES:

STORE or any name derived from the marketing of our products in the marketplaces are trade names belonging to the company Green Tower Investment Limited.

The purchases of products made in the marketplaces, under the name of our stores, are subject to the sales conditions set forth here.

DELIVERY 15 BUSINESS DAYS. IF THE CUSTOMER RECEIVES THEIR ORDER IN A BROKEN BOX, tampered with or with total or partial missing contents inside, they have a maximum of 48 hours from delivery to report it to the seller and agree on a solution. After this period, the customer gives consent to correct delivery to transport and it is not possible to issue your claim. Once the deadline has passed, the customer waives any claim issued against the seller and must address it directly to the transport company at the local office where the delivery took place. In any case, the seller will send proof that the shipment has left origin with the appropriate content.

The customer/recipient is responsible for checking the external condition of the box, package and packaging before giving consent to correct delivery and transportation. If the recipient identifies damage, lack of security seal or opening of his/her package at the time of delivery, he/she must renounce receiving it and request the transport to return it to origin for this reason. If the customer does not check the package upon arrival, gives his/her consent to the correct delivery to transport and after that detects violations of the content, damages, breakages and other problems, waives any subsequent claim for said cause against our store, he/she must direct the directly to the nearest transport office in question.

The products are sent with the greatest possible protection and security elements. They have rigid box and/or paper/air bag protection. Even so, we cannot prevent the fact that transportation can sometimes damage both the package and the contents. If the damage generated in the package/box, as well as the content, is extensive, the customer may opt to return the product by reporting said damage on the same day of delivery. If the damage caused by transport is external, presenting small dents in the boxes, edges or corners of the packaging, unfortunately we cannot accept the return for this reason, since the damage is considered insignificant for the purpose of the product, it does not affect the condition of the content and it is something that usually happens regularly in online purchases. Any customer who wishes to return a product for this reason will be considered a return due to withdrawal.

At the time of delivery, if the recipient is absent, the transport reserves the right to leave the package nearby or neighbors, without requiring the recipient’s consent.

If the client requests a delivery to a place or address other than his own residential address, from that moment on the client is fully responsible for those who receive the order on his behalf or any subsequent mishap, such as lack of content or different product and exempts from any responsibility to transportation and our store, with the customer himself being responsible for said act. The transport must only comply with delivering the shipment to the same address that the client has indicated, given the new covid measures and regulations, the carrier has no obligation to collect ID or data from the recipient of the shipment, it only has to verify that it has been delivered at the address indicated on the package. Due to this, digital delivery receipts will only have confirmation of the delivery address, they will not have data on the recipient of the shipment.

IF THE CUSTOMER RECEIVES THEIR ORDER AND CHANGES THEIR MIND, according to the right of withdrawal, they have 14 days to notify it. In this case, the customer must manage the return and assume its cost, as well as the initial shipping costs of the order.

IF THE CUSTOMER RECEIVES HIS ORDER AND DETECTS FACTORY ERRORS IN THE OPERATION OF THE ITEM, he has 14 days to notify the seller and agree on a replacement or refund. The seller must arrange for the shipment of the defective item and send a new one to the customer or refund the entire order.

IF THE CUSTOMER RECEIVES A PRODUCT NOT CORRESPONDING TO ITS DESCRIPTION, they have 48 hours to notify the seller and agree with them on a replacement or refund. The seller is the one who must manage the shipping of the item.

IF THE CUSTOMER RECEIVES A PRODUCT WITH DEFECTS OR MANUFACTURING ANOMALIES, they have 48 hours to notify the seller and agree with them on a replacement or refund. The seller is the one who must manage the shipping of the item. Once this period has passed, it will be understood that the damage or defect in the product has been caused by the user themselves and must be evaluated and resolved by the manufacturer if applicable. If it is determined that this is damage possibly caused by the user, the manufacturer will reserve the right not to address the problem under the warranty or to provide different solutions based on the manufacturer’s conditions. In any case, both the manufacturer and the Store are exempt from solving or attending to any physical damage to the product that has not been reported by the customer before 48 hours from delivery.

IF THE CUSTOMER RECEIVES HIS ORDER AND AFTER THE FIRST 14 DAYS DETECTS FACTORY ERRORS IN THEIR TERMINAL, he/she will only be able to benefit from the product warranty. The terminal must be in good condition, it must not have been previously opened and repaired by third parties and there must be no damage caused by misuse of the unit. If it is proven that these errors are due to misuse by the customer, they will lose the right to the warranty and must bear the cost of repairing the terminal on their own.

In purchases with shipping from Hong Kong or China, it is likely that the customer will have to pay customs costs to their country when receiving the package. The tax is the responsibility of each client and will not be refunded by our company under any circumstances. If you have any questions regarding the taxes that must be paid on your shipment, the client can consult the customs and tax agency directly, since they are in charge of collection and management.

It is suggested that the client does not choose to request the return of the shipment to origin, since it can take months to process and sometimes customs never finishes completing the return, which would make it impossible for us to issue the refund. We can only refund returned shipments that finally arrive at their destination and are delivered to our warehouse. Any shipment that does not arrive at our warehouse and is tracked as delivered cannot be refunded. The customer is responsible for any defect or loss that the shipment may suffer upon return from customs.

The customs classification period depends exclusively on customs, is beyond our control and may considerably extend the delivery time estimated in the offer. The estimated delivery time in the offer does not take into account delays caused by customs.

Any shipment from a country other than the destination must go through customs controls upon arrival. This implies the possibility that the package can be opened and both the product and its contents can be reviewed by customs authorities prior to the release and delivery of the order. Likewise, all products have a serial number and IMEI to verify that they are new on the original manufacturer’s website.

The customer waives any claim or official complaint for not receiving his shipment or refund due to a shipment not received under customs return.

The customer is responsible for knowing, prior to purchase, their obligations regarding current regulations on the importation of international products.

Any NON-receipt of a shipment caused because the client has not made the corresponding customs procedures is beyond our responsibility.

The maximum delivery time for orders with international shipping without considering customs delays is 90 days, which may be extended due to customs delays. It is the period estimated by the transport to locate the shipment or consider it lost. After that, if we have confirmation from transportation that the shipment has been lost, our company will complete the refund to the customer. A refund cannot be completed before transportation confirms the loss of the shipment.

In case of returns or returns, the customer is responsible at all times for the state of the shipment, product, box and accessories, any case of damage, deterioration or loss of the shipment, the customer is responsible for the same, thus directing their claims to transportation and insurance contracted by the client.

Some products such as headphones are considered within the hygiene and health category and therefore it is not possible to return them. The customer who purchases this type of product must be aware of this and their purchase exempts them from any possible subsequent return.

Our company GREEN TOWER INVESTMENT LIMITED is from Hong Kong, so VAT-VAT is 0% included in the price.

The customer accepts these conditions at the time of purchase and agrees to respect and accept them.

In the event of any contradiction regarding these conditions, any claim or complaint will be filed under our jurisdiction in the city of Hong Kong.